Find out which needs your audience finds most compelling, and tap into them – Joe Carter and John Coleman

Heuristics is a fancy name for “rules of thumb” or principles. Joe Carter and John Coleman share several heuristics in their book How To¬†Argue Like Jesus: Learning Persuasion From History’s Greatest Communicator¬†that “illuminate more fully the character of Christ’s communication and can have an enormous impact on the ways in which you communicate with others”…

Crucial Confrontations: Ever had one of those?

I’ve been perusing through a book that I read several years ago called “Crucial Confrontations: Tools for resolving broken promises, violated expectations, and bad behavior” and I wanted to write a couple words about some statements made in this book, as well as some personal thoughts on the issue. By “crucial confrontations” the author means…